Terms and conditions

Return & Refund Policy

Here at Unique Heating Supplies Ltd, we aim to provide utmost service our customer, We give full right to our customers to return their items if they do not need them. If you have change  your mind about any item ordered, or ordered an incorrect item and you wish to return it. You can do so provided you inform us of your decision within 14 days of receipt of your goods. The item(s) must not be used and must be 'as new' unopened condition when returned to us. 


Once you've informed us that you wish to return goods, you have 28 calendar days to return it to us. The customer will be responsible for the return postage expenses.

We do not accept unwanted returns outside of this period.

We do not accept returned products with open, damaged  packaging or with parts or accessories missing.

The money will be refunded in full once we receive the goods in good condition with original packaging.

10% Re-handling charges will be applied on special orders returns i.e. Hot water cylinders, cold water storage tanks, underfloor heating, commercial pumps or any other Bulk Orders.